Director of Development (Voice-Tech Product Division)

About the company
This company is a Support Tech company that has been in business for 11 years and has a mission of "supporting new customers with technology".
They develop and provide solutions that cover a wide range of support areas—from chat to telephone—for corporate contact centers and local governments.
So far, the number of messages delivered through their service is 233.42 million. It has been introduced to more than 200 companies and won the top share of chatbot market sales for three consecutive years.
Corporate Culture
This company was able to expand to this point because members from 10 countries with completely different cultural backgrounds and values accepted each other and exchanged opinions and ideas.
This company is a group of professionals who work seriously, honestly, and happily, regardless of nationality, age, or gender.
Global Aspects
  • Foreign employees already employed
  • Actively pursuing diversity at the work place
PR Aspects
Club activity system (6 club activities are active. About half of the employees participate.)
Other details
  • Flex time system
  • Leadership team shares strategy regularly
  • Structured On-boarding after you join the team
  • Autonomy clearly defined
  • Values clearly defined
  • No dress code
  • Visa support
  • Regular one-on-one
  • Clear career path
  • Japanese lessons for foreign employees
Our mission is to "Innovate support through technology. Our mission is to "Renew support with technology,
We provide services that improve the customer experience, such as SaaS products for contact centers.
We provide services that improve the customer experience, such as SaaS products for contact centers.

Our products include a voicebot solution that covers all functions required for automated telephone response for businesses and municipalities, and a system which enables customers to easily resolve inquiries.

We are looking for a person who can direct the development of the system which enables customers to easily resolve their own inquiries.

Specific duties include: ・Development schedule management and development ticket management.

Manage development schedule and organize development tickets
Creation of requirement definition documents
Organize technical support
Coordination with other departments
Monitoring of the development process
Other incidental work

※Please note that the position is only for those who are currently residing in Japan only
- Experience in system development (3 years or more) *Any language
- Experience working on projects that involve both internal and external parties.
- Ability to explain policies, etc. to development members in a clear manner in order to promote the project
Japanese Level
  • Advanced
- Experience in web service development, planning and development direction
- System development using AWS
- Experience in organizing offshore development
- Knowledge of telecommunications (some services use voice calls)
- Ability to communicate in Japanese (N2 or above).
Annual Expected salary (Minimum)
Annual Expected salary (Maximum)
Transporation cost coverage
  • Covered based on Company's set policy
  • Health Insurance (健康保険)
Remote Work
  • Options for remote work